1. Warranty Period Information
Product Warranty Period
- The product warranty period refers to the duration in which the manufacturer or seller guarantees free repair for any defects in quality, performance, or function that occur naturally under normal conditions of use.
- The warranty period is calculated based on the consumer’s purchase date, which must be verified through the product warranty certificate (including the purchase receipt).
- For special project sites, the warranty period stated in the defect liability insurance policy applies.
- In the following cases, the warranty period is reduced to half (1/2) of the standard period.
① When the product is used for commercial purposes or in commercial facilities
② When the product is installed in environments not considered normal usage, such as vehicles or ships
③ When the product is installed and used in public places with extremely high usage frequency
④ When the product is used for purposes other than general household use, such as in production activities
- Warranty does not apply to second-hand (used) products, and the company is not responsible for compensation when repairs are not possible.
- For imported products not sold by our company, A/S service cannot be provided.
2. Guide to Free and Paid Service Handling
Free Repair Service
- If failure in quality, performance, or function occurs under normal usage conditions within the warranty period
- If the product has been previously repaired—whether as a paid or free service—a 3-month free repair warranty applies from the repair date
Paid Repair Service
| Category | Applicable Details |
|---|---|
| Warranty Period | - Product that has expired the warranty and free repair period |
| Installation/Removal |
- Requests for reinstallation or external device connection due to moving or relocating the product within the home - Requests for product installation/connection after self-purchasing through home shopping, online stores, etc. |
| Consumable |
- When the warranty period for consumable parts has expired or the parts have reached the end of their service life (e.g., batteries, filters, handles, grates, etc.) - Cases of failure caused by parts or options not specified by the company |
| Natural Disaster | · In cases of malfunction caused by natural disasters (earthquakes, wind or flood damage, lightning, tsunamis, etc.), as well as fire, salt damage, freezing damage, gas-related damage, and similar events |
| Customer Negligence |
- Malfunctions caused by user negligence - Malfunctions resulting from failure to follow the precautions in the user manual - Malfunctions caused by unauthorized repairs or modifications performed outside our service centers - Service requests due to dust accumulation inside the product, clogged filters, or foreign object insertion - Service requests made without prior checks, such as circuit breaker/outlet/multi-tap defects, incorrect power supply connection, or unplugged power cords - Service requests due to water shutoff or closed water/gas valves - Service requests due to external environmental issues |
| Other |
- Subjective complaints not related to actual product defects may incur service charges even within the warranty period Examples: dissatisfaction with suction performance, leakage complaints, noise complaints, or subjective dissatisfaction, etc. |
3. Service Fee Information
Parts Cost
Parts cost refers to the price of components required when parts are replaced during product repair. The parts cost includes a 10% value-added tax (VAT).
Service Visit Fee
This fee applies when an on-site service visit is requested for cases subject to paid service, regardless of whether a repair is performed. A flat service visit fee of 20,000 KRW is charged regardless of distance. (effective from January 1, 2022)
4. Customer Dispute Resolution Standards (Fair Trade Commission Notice No. 2016-15)
Article 1 (Purpose)
This notice is established pursuant to Article 16(2) of the Framework Act on Consumers and Article 8(3) of its Enforcement Decree. Its purpose is to present specific standards for agreement or recommendation in accordance with the general consumer dispute resolution criteria, thereby facilitating the smooth resolution of disputes that arise between consumers and business operators (hereinafter referred to as “dispute parties”).
Article 2 (Claim for Damage Relief)
If no agreement is reached between the disputing parties, either party may file a claim for damage relief with the head of a central administrative agency, the governor of a metropolitan or provincial government, the President of the Korea Consumer Agency, or a consumer organization.
Article 3 (Items and Compensation Standards)
The items covered by this notice, the dispute resolution standards for each item, the warranty periods and parts retention periods for each item, and the service life table for each item are as specified in Annex I and Annex II, respectively.
Addendum
This notice shall take effect on October 26, 2016.
Annex I. Dispute Resolution Standards (Manufactured Goods)
| Type of Dispute | Applicable Provisions |
|---|---|
| 1. When a major repair is required due to a performance defect that occurs under normal use within 10 days of purchase | Product replacement or refund of purchase price |
| 2. When a major repair is required due to a performance defect that occurs under normal use within one month of purchase | Product replacement or free repair |
|
3. Performance or functional defects occurring under normal use within the warranty period - When a defect occurs - When repair is not possible - When replacement is not possible - When a replaced product requires major repair within one month |
Free repair, product replacement, or refund of purchase price |
|
4. When a product submitted for repair by the consumer is lost by the business operator - Within the warranty period - After the warranty period has expired |
Product replacement or refund amount of purchase price calculated by adding 10% to the straight-line depreciated value (maximum limit: purchase price) |
|
5. Damage caused by the unavailability of repair parts within the parts retention period - Within the warranty period - When the damage is caused by a performance or functional defect under normal use - When the malfunctions are due to consumer’s intentional or negligent actions - After the warranty period has expired |
Product replacement or refund of purchase price; after deducting the amount corresponding to paid repair, the product is replaced, and the remaining amount after straight-line depreciation is refunded with an additional 5% of the purchase price |
| 6. Damage occurring during transportation at the time of product purchase | Product replacement (However, if entrusted to a professional transport company, the seller may exercise subrogation rights against the carrier.) |
| 7. Damage occurring during product installation by the business operator | Product Replacement |
- If a defect reoccurs after being repaired twice for the same defect within the warranty period, or after being repaired four times for defects in multiple parts, it is considered unrepairable.
- Depreciation = (Years of use/Service life) × Purchase price
- Depreciation is calculated using the straight-line method, and the service life is applied according to the monthly calculation in the Service Life Table by item in Annex II.
Annex II. Warranty Period, Parts Retention Period, and Service Life by Item
| Item | Type | Warranty Period | Service Life | Parts Retention Period |
|---|---|---|---|---|
| Hood | Home Appliance | 1 year | 5 year | 5 year |
| Gas Cooktop | Kitchen Appliance | 1 year | 6 year | 6 year |
| Gas Oven | Kitchen Appliance | 1 year | 6 year | 6 year |
| Electric Cooktop | Kitchen Appliance | 1 year | 6 year | 6 year |
| Moving Wall Unit | - | 1 year | 5 year | 5 year |
| Detergent Dispenser | - | 1 year | 5 year | 5 year |
| Faucet | - | 1 year | 5 year | 5 year |
| Dish Dryer/Dishwasher | Home Appliance | 1 year | 5 year | 5 year |
| Rice Container | Kitchen Appliance | 1 year | 5 year | 5 year |
| Food Waste Dryer | Home Appliance | 1 year | 5 year | 5 year |
| Food Dehydrator | Home Appliance | 1 year | 5 year | 5 year |
| Electric Clothes Dryer Rack | - | 1 year | 5 year | 5 year |
| Water Saver | - | 1 year | 5 year | 5 year |
| Ultrasonic Cleaner | Home Appliance | 1 year | 5 year | 5 year |
| Dishcloth and Cutting Board Sterilizer | - | 1 year | 5 year | 5 year |
| Refrigerator | Home Appliance | 1 year | 9 year | 9 year |
| Lift-Up Door | - | 1 year | 5 year | 5 year |
| Sink Bowl | Kitchen Appliance | 1 year | 5 year | 5 year |
※ Parts Retention Period: Calculated from the date the business operator discontinues production of the respective product
User